Front Office Scheduler

Department/Unit/Area: Business Office

Lines of Responsibility: Under the supervision of the Business Office Manager

Classification: Non-Exempt

Job Summary: Maintains the facility’s surgery schedule and is responsible for accuracy and confidentiality of patient information.

Primary Responsibilities:

  1. Support the mission, vision, and values of the organization.
  2. Performs duties in accordance with the facility’s policies and procedures.
  3. Cognizant of patient’s rights to privacy, dignity, and confidentiality.
  4. Participates in facility committees, meetings, in-services, and activities.
  5. Responsible for efficient and accurate surgery scheduling, reception, registration, and general office duties.
  6. Responsible for accurate data entry of patient information into computer system.
  7. Responsible for verifying correct patient information upon registration on the day of surgery.
  8. Will review insurance plan details online and obtain prior authorization as needed.
  9. Responsible for chart maintenance and checking for accuracy of surgery details prior to surgery date.
  10. Interacts with surgeon offices via phone to schedule patients in an efficient and accurate manner.
  11. Work closely with the other departments within the facility to address discrepancies or to modify schedules.
  12. Adheres to medico-legal requirements when answering correspondence and inquiries.
  13. Maintains and controls the release of information to authorized persons only.
  14. Answers telephone in a kind and efficient manner.
  15. Serves as a back up for medical records department.
  16. Performs other miscellaneous office/clerical duties as needed.

Qualifications Required:

  • High school graduate or equivalent. One year of medical secretarial school with medical terminology background preferred.
  • Basic Life Support (BLS) certification
  • Basic computer skills
  • Two years of experience in a related field in the last 3-5 years preferred.
  • Cooperative and positive work attitude toward and with co-workers, management, physicians, patients, and visitors
  • Ability to promote favorable facility image with physicians, physician’s offices, patients, insurance companies, and the public.
  • Superior attention to detail and accuracy
  • Strong organizational skills and multi-tasking skills
  • Timeliness in completion of duties
  • Ability to follow instructions.

Working Conditions/Physical Requirements:

  • Physically demanding, high-stress environment
  • Potential exposure to blood and body fluids, communicable diseases, chemicals, and repetitive motions
  • Manual and finger dexterity
  • Sitting, standing, and walking for extensive periods of time
  • Corrected vision and hearing to within normal range


All qualified applicants shall have the opportunity to be considered for employment without regard to their race, creed, color, religion, national origin, age, disability, sex, sexual orientation, marital status, citizenship, or any other characteristic protected by applicable federal or state laws. The company will consider reasonable accommodations to the known impairments of otherwise qualified applicants to enable them to participate in our applicant screening process and to effectively perform the essential functions of their jobs, unless doing so would impose an undue hardship on the company.

  • At 9 months old, Logan began having chronic ear problems. He went from his energetic self to chronic pain. By three years old Logan was a new kid. His surgeries at Iowa City Ambulatory Surgical Center had restored his energy and relieved his pain. Logan’s mom said he had a very positive outcome and she noted how compassionate and caring the Iowa City ASC staff was.

    Logan - ENT Patient
  • Dave Scholz has been a mountain bike addict and adventure seeker for over 20 years. At the age of 40 he suffered a rotator cuff injury after a ski accident then went on to re-injure his shoulder. After his last surgery he came to Iowa City Ambulatory Surgical Center. He loved the convenience of Iowa City ASC, his ability to easily schedule, and the follow up of the Iowa City ASC staff after the surgery.

    Dave - Orthopedic Patient
  • The care I experienced at Iowa City Ambulatory Surgical Center was excellent. Everyone was friendly, nice and made my experience convenient…I would suggest to others that they consider Iowa City Ambulatory Surgical Center for their operation. It’s all around a better experience whether it’s cataract surgery or any other procedure you can have.

    Dr. Don Merryman - Cataract Patient
  • My overall experience was great! If I ever have any back issues again, I would no doubt feel comfortable going back to Iowa City Ambulatory Surgical Center. The pain I experienced the morning before my surgery was gone after my surgery when I woke up and went to post-op. I couldn’t believe that in a few short hours I could feel like myself again. Everyone at Iowa City Ambulatory Surgical Center was very kind, knew what they were doing and I could tell they enjoyed working there. In my eyes, the Iowa City Ambulatory Surgical Center is top notch.

    Courtney Mauer - Spine Patient
  • When we arrived at Iowa City ASC early in the morning for my knee surgery I was met by a team of people who seemed glad to be at work and glad that I was in their facility. Their overall desire to discuss what they needed from me and to assist in meeting my needs was a welcomed situation. Each person truly impressed me with their professionalism and attitude.  The team was attentive to the situation at hand and I feel that contributed to the overall success of my surgery at Iowa City ASC.  I did not even know that my Knee Surgery was the first of this type performed at the ASC until we were ready to go home a few hours after surgery when it was mentioned in passing. The Iowa City ASC team made it seem as though this was an ongoing procedure or process so they should be applauded. Their experience, professionalism, training and smiles made my surgery at Iowa City ASC a success.

    John Weber
  • Very friendly admin staff, nursing staff, pre & post-op care was excellent along with Dr. Dery and surgery staff who performed the injections on my neck. I was very pleased with the care and would recommend your facility to others. Thank you for your time and efforts during my visit.

    Neck Procedure Patient
  • I really enjoyed the people there. From the front desk when I checked in to the time I left, everyone was very caring and attentive to the things I needed. I appreciated all the smiling faces in a place that was originally very scary for me. I didn't get a chance to thank everyone but I hope they all know how much I appreciated their generosity and comfort. It was the first surgery I've ever had and the first one my mom has had to go through with a child and I know she was just as pleased with everything as I was.

    First Time Surgery Patient
  • I have had the misfortune for 42 years to have to deal with countless medical facilities and medical teams. A dozen surgeries, 15-18 procedures, etc. I will tell you that the lion share of them have been positive experiences. Iowa City ASC and the team that cared for me stood out amongst them all. EVERY single person was over the top fantastic! I have never been treated with such kindness, compassion, and great care as I was the morning I was there. EVERY single person made me feel like I was their long lost best friend. I felt as though I was the only person they had to work with that day. It was a fantastic experience. I must say I do hope I don't ever have to see your facility again but if I'm in need I will go nowhere else.

    Very Satisfied Patient
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